Below are some of the more common areas of help and guidance to get you going. Melody Pods will be providing additional help areas on the web as we grow. If you have any additional questions please contact us via our helpdesk here.
How do we know it’s legal?
Well to start with, any free downloaded music is owned by us, Melody Pods. Additionally, when you subscribe to a music collection you will receive music from musicians that have signed a contract giving us the legal right internationally to license their music copyright and recordings with no additional royalty societies involved. They have agreed to not sign these pieces of music across to other societies to collect for royalties for them. Simple.
Why Trust Melody Pods Inside Your Business?
Melody Pods is from the same team who brought you Ambient Music Garden who have provided thousands of clients with music for business background use in Spas, hotels, restaurants and retail as well as Background Music Library which supplies music for film, TV & DVD productions and music in apps. With an ever growing library of music of fifteen thousand hand picked tracks in size you can be sure we have the right music for you in addition to millions of additional tracks via our partner libraries. All tracks are remastered and balanced so they’re wont be any shocks during the day or tracks that stand out too much from the rest. We also have feedback processes for changing music collections and our mobile player apps all have the ability for users to choose their own playlist favourites to play.
How Do I Get The Music Downloaded?
First choose your music package to start your music selection. We have a wide range depending on how much flexibility and choice you want to have with your music usage.
Once you have chosen your package and paid your subscription you will be able to enter your online account at Melody Pods and view the music catalogue and choose music by genre, instrument and tempo. Select your collections and save, log in to your account and download to your Melody Pods’ music player.
Once the music has downloaded you will be able to browse the music and create playlists on your tablet or smartphone. Later on, with most of our packages you will be able to change the music and choose new music whilst keeping those you know will work for your business time and time again if you wish.
How Do I Play The Music?
Browse your music by albums or by genres, tick which ones you want to play in a constant rotation and press play. The music will play in the background of other apps (except if you use an app such as YouTube which will over ride the app).
The Melody Pods app does not play other music you may have purchased also stored on your device because that music is most likely not legal to play in a business location without additional costly performing and compositional rights licenses in your country.
How Do I Get More Music?
Most of our music packages offer a monthly update of music. Simply access the online catalogue and choose new music on a monthly basis. We also offer packages to grow your music collection on a monthly basis so your music collection just gets bigger and bigger.
If I want to subscribe to a music collection, how can I pay?
You can pay using the most popular credit and debit cards and also via PayPal. We will be adding additional options over time where necessary.
We at no time use or store your debit or credit card details since we leave this sensitive data in the capable hands of our payment processing partners.
Will I Get An Invoice For My Business?
Yes, please make sure you register using your business name and you will receive an invoice and also a pdf invoice option for downloading via the web for each monthly subscription and payment.
Will I get a License Too?
Yes, your license is included within your terms and within the app itself. You will get a monthly ‘waver’ with your invoice which you can show to any authorities who may ask you for proof of your right to play our music.
If you have multiple addresses you wish to gain a printable license for, please contact us and we will arrange for this to be sent to you each month.
Your license covers you, or your business for use of Melody Pods music in public areas of your business where ever this app is located. Therefore, if you travel between various places of work, your license goes with you.
If those locations choose to play other music not supplied by Melody Pods the owners of those locations, be aware that you or another individual or business may need to obtain a performing and composition rights license subject to your country’s music performing laws.
What does the license cover me for?
Simply put, your subscription at Melody Pods licenses you for the use of the music in any one location at any time. You can purchase add on packages that increase the number of locations you can use our music simultaneously.
You will be fully covered for use of our music for “public performance” which is defined in our license as the use of music “in a place open to the public or at any place where a substantial number of persons outside of a normal circle of a family and its social acquaintances is gathered.”
This license covers the use of the music for that use for one device in any business location. So if you have a subscription account for your single device you are covered for any location and all sizes of location with this single device. If you want to play music in a number of different locations at the same time you will need an add-on package that covers you for multiple use for those locations. If the music catalog receives requests from multiple devices within a single user account we will be pleased to discuss with you a new license that legally covers you for more than one site using multiple devices at any time.
So is the subscription license price the same whether I have a large supermarket or a small cafe?
Yes, we really want to make things simple for everyone so we have a single fee per device. You can move between locations and still be covered to use our music. calculating complicated floor spaces price structures just seems too complicated and makes things more costly to manage so we want to keep well away from that sort of pricing.
What Are The Minimum Terms For The Subscription?
We want our service to be as flexible and as easy to use as possible. Therefore we offer subscriptions with a minimum monthly fee basis so your payments will be billed each month on the date of your first payment. Your downloaded music will be available on the date of payment for a month. If you want to cancel you can cancel at any time and your subscription will not be closed until it is up for renewal.
How Can I Cancel My Subscription?
Cancelling is straightforward. If you need to cancel for what ever reason access your payment provider account (i.e. PayPal) and go to your active subscriptions list. Choose ‘Kesseny Ltd’ (that is the business name of the company that owns Melody Pods) and press the cancel button. Your cancellation will mean you will be able to use Melody Pods until the expiry date of your current subscription. When the next subscription is due it will not be paid and your Melody Pods’ music will cease to be available to you.
Please click here to follow a step by step guide.
Can I Rejoin If I Cancel?
We’d love to see you back here of course, so if you need to leave, cancel your subscription agreement with your chosen payment processor but please come back when you can for more music. We like to think Melody Pods is a very flexible business and understand that some times, cash flow means you have to cut back so we would not want to restrict you in managing your business any more than is possible.
Will my national performing rights society or royalty collection agency allow me to sign back up with them if I have previously terminated?
Performing rights societies are legally assigned the authority to collect royalties on behalf of the musicians they represent (as you know this doesn’t include us). So yes, they are assigned by license by your country’s legal system to collect royalties if you choose to play music that they represent. They can not stop you from returning to use the music from artists they represent. Some things to consider are that when you cancelled from their licensing system previously you did not at that time owe the society or agency any outstanding fees for music played in previous periods before you begun playing MelodyPods music. This fee will still be owed to them and you probably will still be hearing from them about payment for that fee anyway but it may make your re-entry more complicated so I recommend you clear all debts owed for music played before you start to pay Melody Pods music. Additionally see below..
What do I do if I get pestered by a society or agency for royalty payments when I am only playing Melody Pods music and have paid all outstanding fees from before I was playing Melody Pods music?
Societies tend to automatically send out bills when a business either stops paying for a license or a business is discovered and no license payments are recorded for them (they assume that if they have no license with you, you are using the music they represent). In both cases unfortunately societies and agencies will send numerous letters and even unwelcome visits to pressure businesses into paying fees they do not owe. Some agencies don’t understand there are alternatives to playing their music. If you have problems with any performing rights society show them your license from Melody Pods and also refer them to us for clarification on music we represent royalty free.
In both cases your license from us is all the proof you need to state legally you have no owings to any other society or agent for performance or copyright usage for music (as long as you are only using Melody Pods music). It may take some time to get that clarified with societies since they tend to go on ‘auto pilot’ for a while before someone realises that you are not using their music and intact there is an alternative to playing music from artists they represent. Once they have grasped this you will be left alone.
All Melody Pods’ licenses and invoices are dated and stored in your account online as a PDF download so you will be able to download these on demand and print them out to either show visitors or post back to reply to bill requests.
Unfortunately some businesses choose to just pay these bills for ‘an easy life’ when they could be saving hundreds if not thousands of your currency. This is simply not needed yet the level of knowledge within societies unfortunately requires you to educate them by using the licenses and invoices we provide you with.
When will I get an update to the music?
Our music library grows each month, additionally we have a large back catalogue of music. depending on the package you have chosen, you can pick and choose new music for you at any time.
I need to see some tutorials, do you have any?
We have a number of turorials detailing the current features of Melody Pod apps at our You Tube channel, please touch here. Also we are regularly testing new ways to use our music apps with sound systems in business environments, from the simple to the more complex. These tests are located by clicking here.
Want To Ask Us A Different Question?
We have a contact form located at our help desk here.
